Tips for Trip FAQ

Food/Drink

The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age. In the event that Bar/Restaurant/Gift Shop Staff are in question that the guest is less than 21 years old, they shall request picture identification, prior to serving the drink or selling the bottle of liquor. Carnival reserves the right to refuse the sale of alcoholic beverages to anyone.

A $15 USD corkage fee, per 750-ml bottle, will be charged should guests wish to consume their wine or champagne in the main dining room, specialty restaurant or bar. A corkage fee is a charge assessed at time of service at a restaurant for every bottle served that is not bought on the premises.

Guests are prohibited from bringing alcoholic beverages on board with the following exception - At the beginning of the cruise during embarkation day only, guests (21 years of age and older) may bring one 750-ml bottle of sealed/unopened wine or champagne per person in their carry-on luggage.* All liquor, beer, other forms of alcoholic and non-alcoholic beverages outside of this exception are strictly prohibited in both carry-on and checked luggage and such items will be confiscated and discarded and no compensation will be provided.

* Port, Vermouth, Sherry and other fortified wines, over 15% alcohol by volume (ABV), cannot be brought on board.

Guests are prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in glass or plastic bottles.

We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, Crystal Geyser Natural Spring Water can be pre-purchased prior to your cruise. Water will be delivered to your stateroom on embarkation day. Bottled water may also be purchased on board by contacting Room Service. Once on board, the purchase is non-refundable; guests may take home any unopened bottles.

A small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice, and milk) packaged in cans or cartons may be brought on board. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less per person.

Luggage

To help you plan, we suggest you limit your luggage to a maximum of one bag per person, if traveling on cruises of 3-5 days duration, and no more than two bags per person, for cruises of 6 days or longer. In addition, you must personally carry-on any boarding documentation (passports, Visas, I.D), valuables, medications and items which require special handling.

Each checked suit case and carry-on suit case should not weigh more than 50 pounds, and when lying flat, bags must not exceed 16 inches high by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays.

Since the screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process, large coolers are not permitted as carry-on or checked luggage. Small, personal-sized coolers, no larger than 12 inches x 12 inches x 12 inches, for the purpose of housing small quantities of non-alcoholic beverages and/or medications, are permitted as carry-on luggage.

Boarding

Guest are required to provide us with check-in information by completing their Online Check-in and selecting their Arrival Appointment, within 14 days prior to sailing and no later than midnight (eastern time) prior to the sailing date. 

On embarkation day, a boarding pass will be emailed to your email address that is linked to your reservation profile, whether Online Check-in has been completed or not. At embarkation, you may show your printed boarding pass or the boarding pass on your mobile phone.

Guests must select their Arrival Appointment and complete their Online Check-in process no later than midnight (eastern time) prior to their sailing date.

Guests should arrive promptly within their Arrival Appointment to reduce wait time in line. At check-in, guests must present their boarding pass, picture ID and citizenship documents (including any necessary visas). Due to security protocol, last minute bookings made within 24 hours of sailing will require guests to undergo a secondary screening. 

Checked baggage service is only available until 2 hours before the ship's published departure time. Guests arriving after this time will be responsible for taking their bags on Board.

All guests must be on board by the Final Boarding time printed on the boarding pass or they will not be permitted to sail.

To keep you connected while at sea, every one of our ships provides satellite Internet access bow-to-stern. 

Guests can upgrade from one plan to another and can use multiple devices per plan, including their smart phone, laptop or publically accessible shipboard computers. Please note that only one device can be connected to your WiFi plan at a time.

Please note that as our services are carried via satellite; there are a few limitations compared to your home network.

  • Only one device at a time can connect to Wi-Fi.
  • Satellite internet speed may vary depending on location and time of day.
  • Access to certain sites such as mature or violent content is blocked.
  • VPN connections are not supported - discuss your VPN limitations with your company’s IT department if you are
  • Planning to work while sailing. We are not able to change your settings onboard.
  • Pricing for plans purchased pre-cruise vary from plans purchased at time of sailing.
  • No refunds after plan is activated on board.

All of our ships feature areas with publicly accessible computers, which are available 24/7. You may use your existing internet plan with them, if you have one. These are Microsoft Windows based PCs with standard internet browsers. They do not offer MS Office or other specific software. You may not install your own software on them. Printing is offered at no charge.

Carnival Cruise Line prohibits weapons, illegal drugs and certain items that could interfere with the safe operation of its ships or compromise the safety and secure environment of its guests and crew. Carnival conducts security scanning of all luggage and reserves the right to confiscate any item, which in Carnival’s sole discretion, is deemed dangerous or can pose a risk to the vessel or its guests. Items will be removed and disposed of and no compensation will be provided.

Prohibited Items

  • Any illegal narcotics/drugs including synthetic, designer drugs, marijuana, cannabis and cannabis derivatives such as Cannabidiol (CBD) items which may be labeled as medical marijuana. While certain CBD products used for medicinal purposes may be legal in the U.S. based on state and local laws, they are not legal under U.S. federal law and in all the ports we visit and therefore are also considered prohibited items.
  • All weapons and any item made, adapted or intended for use as an offensive weapon: firearms (including replicas, imitations and their components), spears or spear guns, crossbows, crossbow bolts and long bow arrows; blunt weapons, including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or Nunchaku; sharp pointed weapons, including throwing stars; air, BB, pellet pistols or rifles, stun devices and tasers, any projectile-weapon, including paintball guns, etc.
  • All items containing incapacitating substances, such as gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable
  • All ammunition
  • All explosives, including imitation explosives and devices
  • Fireworks, flares, pyrotechnics
  • Flammable substances and hazardous chemicals (e.g., petrol, methylated spirits, paint thinners)
  • Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and
  • aerosol cans 
  • Alcohol (hard liquor) and beer
  • Wine or champagne beyond the allowable limit of one 750 ml bottle per adult (21 years of age or older). Port, Vermouth, Sherry and other fortified wines, over 15% alcohol by volume (ABV), cannot be brought on board even in the allowable limit.
  • Non-alcoholic beverages in containers other than a can or carton; excessive quantities per person (over 12 cans/cartons per person); excessive size per can/carton (over 12 ounces each)
  • Electrical and household appliances containing any kind of heating element, such as irons, clothes steamers, immersion heaters, heating blankets, water heaters, coffee machines, hot plates, toasters, heating pads, humidifier, etc. (All Carnival ships offer valet laundry service for a nominal fee, and most ships (excluding Carnival Firenze, Carnival Luminosa and Carnival Venezia) also provide facilities with ironing boards and irons.
  • Knives, scissors and open razors. (Recreational dive knives are allowed, but must be held in the custody of the Guest Services Manager or Chief Security Officer and must be checked out/in by the owner for dive excursions during the cruise. Large scissors used by scrapbook and quilting enthusiasts are at times permitted with prior notification from the Security Services Department, but are held on board in the same manner as dive knives.)
  • Handcuffs or other restraining devices
  • Self-balancing hoverboards and air wheels
  • Emergency Position Indicating Radio Beacons (EPIRB), communication scanners, wideband receivers, satellite phones, transformers, lasers and laser pointers.
  • Satellite disk, routers and other internet related equipment
  • Curtains, drapes or hanging room dividers
  • Boom boxes/large radios
  • Candles and incense
  • Helium filled balloons
  • Inflatable kiddie pool
  • Hookahs
  • Any footwear with wheels, such as, Heely’s type shoes
  • Kava
  • Surfboards, boats and canoes
  • Fish of any kind; if fish are caught during an excursion, they must be shipped home

Exemptions and other considerations

  • Aerosol cans containing personal grooming products are allowed
  • Personal grooming devices such as hair dryers, flat irons, curling irons, shavers, and other electrical devices, such as fans (no larger than 12" in diameter), power strips, multi plug box outlets/adaptors, and extension cords (without surge protectors) are allowed when used with proper caution. However, if such devices are determined to pose a hazard, they will be removed and returned on debarkation morning
  • Guest must use earphones when listening to music or watching shows/movies on personal devices in public spaces. Bluetooth, portable and wireless speakers are only permitted within your stateroom and must be used respectfully and at reasonable sound levels and times of day. Carnival reserves the right to amend this policy for the comfort and enjoyment of our guests. Please check your pre-cruise notifications for your specific cruise. Large speakers/radios are always prohibited on board and will be confiscated.
  • Medical gas bottles/oxygen cylinders are allowed in connection with a certified medical condition, but cannot be packed in baggage. Oxygen cylinders must be delivered to Guest Services and stored in a designated safe area.
  • CPAP machines will need to be packed in carry-on luggage. Carnival carries distilled water, which can be purchased either pre-cruise (Carnival’s Fun Shops at 1-800-522- 7648) or on board by contacting Room Service. Guests bringing their own distilled water, must hand carry along with their CPAP machine
  • Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing, small quantities of non-alcoholic beverages and/or medications are permitted as carry-
  • on luggage
  • Pets/live animals: Only qualified service dogs trained to perform a specific task for a guest with a disability are allowed.
  • Flowers and plants: Only permitted if ordered through Carnival. Flowers/plants cannot be taken off the ship at any port
  • Musical instruments: Are allowed, however, if a noise complaint is received, the instrument will be confiscated and returned to the guest on debarkation morning
  • Ham radios/amateur radio equipment
  • Google-type glasses are permitted on board in public areas, but cannot be worn at any gangway operation
  • Digital Cameras/Camcorders, DVDs/VCRs, USB sticks, iPods, Nintendo/X-Box Play Units cannot be used with the TV in the guest stateroom or suite as the connection ports are disabled
  • Due to concerns for food safety and contamination prevention, any food items brought on board must be pre-packaged and unopened. Homemade items or pre-cooked foods are not allowed. We are unable to provide food preparation, refrigeration or storage for personal food or beverage items
  • Seashells may be brought on board if they appear to be clean and sanitized and do not have the odor of a living organism

The following items may be brought on board, but can be used off the ship, while in port only.

All items must be stored in the guest’s stateroom.

  • Drone(s) are allowed, but must be held in the custody of the Chief Security Officer and must be checked out/in by the owner for PORT USE ONLY.
  • Snorkel gear
  • Segways
  • Skateboards
  • Golf clubs
  • Fishing rods
  • Tennis rackets
  • Kites
  • Roller blades or skates
  • Metal detectors
  • Beach chair
  • Umbrella
  • Beach Tent
  • Boogie Boards (maximum 42 inches in length)
  • Portable Folding Bicycles (maximum 20 inch tires)
  • Floatation devices: For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life preservers (water wings) cannot be used in the swimming pools on board
  • Collapsible wagons - For the safety of our guests, the wagon cannot be rolled onto/off the ship during embarkation and debarkation and cannot be rolled off/onto the ship while in port

Please Note: It is the responsibility of the guest to check the local laws of each port as Carnival will not be responsible for confiscated items by foreign governments.

HUB app

All of our ships are HUB App capable.

Some features are available before your cruise but more functionalities become available once on board your Carnival ship.

The following features are available at the touch of your fingertips, before your cruise and while on board your Carnival ship.

The name of the App is Carnival HUB app. Look for the app on Google Play and iTunes to download. 

The App is free to download and use on board. For a small additional fee ($5 USD per user, for the voyage) the HUB App offers chat.

No internet purchase is required. The app works with the ship’s free Wi-Fi. The ship’s free Wi-Fi can only be used to access the Hub App. To access sites and services outside of the Hub App, guests will need to purchase one of the Wi-Fi plans.

Yes, that is supported up to a maximum of 50 people on one thread.

Chat Access is limited to ages 13 years and older; for safety reasons, parents and guardians must give consent within the app for a guests 12 years and younger to activate onboard chat.

IOS/Apple iPhone versions supported: IOS 12.0 and up
Android/Google versions supported: 7.0 (aka Nougat) and up

Although the App is not optimized for tablets, it will function on both Android and Apple tablets.

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